If there is a connection problem, follow the instructions in HP Print and Scan Doctor.If your printer in not in the list, turn it off and on, and then click Retry.Once HP Print and Scan Doctor opens, click Start, and then select your printer.Run HPPSdr.exe from the download location on your computer.Use HP Print and Scan Doctor to check connectivityĭownload a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions. HP recommends plugging the printer directly into a wall outlet. Reconnect the power cord to the printer.Plug the power cord back into the wall outlet.Unplug the power cord from the wall outlet.With the printer turned on, disconnect the power cord from the rear of the printer.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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